Listeners hear nothing

First look at the status next to your organization's name: if it says Paused or Paused — resume, nothing is being translated until you resume. If it says Live, check the Input level bar, then the listener's phone.

Go through these in order. The first ones are the most common.

  1. The broadcast is paused. The button next to Stop reads Paused. Press it to translate again. Listeners are reconnected on their own.
  2. The console tab was closed or reloaded. The broadcast keeps running, but no sound is sent. Open the console again, pick your audio source and press Resume. See Closed the tab by mistake.
  3. No sound reaches AnyLang. Watch the Input level bar while someone speaks. If it stays still, the wrong source is chosen. See The microphone does not work. With a stream key, check that vMix or OBS is actually streaming.
  4. The listener has not started. They must press Start translation after choosing a language. If the page says Tap to enable sound, the browser blocked the sound until they tap it.
  5. The phone is muted or turned down, or the page's own Mute is on.
  6. Android stopped the sound. A browser tab in the background can be stopped. Keep the screen on, or use the mobile app.

Good to know: The translation always runs a few seconds behind the speaker. That delay is normal and keeps sentences whole.

See it in the video guideOpens the film at this chapter

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